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Privacy Policy

This privacy policy statement sets out the data processing practices carried out through your use of this web site at https://packnmove.co.uk by Packexe Ltd and subsidiaries (the Group).  Additional web sites within the Group are governed by their respective privacy policy statements. It is our intention to  operate our data handling in full compliance with the General Data Protection Regulations (GDPR)

Information you need to know about us

We are Packexe Ltd. Our company registration number is 02148967 and our registered office is situated at 9 Marsh Green Road North, Marsh Barton Industrial Estate, Exeter, Devon, EX2 8NY

The information we collect and how we use it

You should understand that any information that you provide via this site may be used by us to contact you regarding your enquiry, any matter relating to our services, your request or use of this site.

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site, or by corresponding with us by phone, email or otherwise.  This includes information you provide when you register to use our site, subscribe to a newsletter or service, order products or services and/or upload content.  The information you give to us may include (but is not necessarily limited to):

  • your personal name and address;
  • your business name and address;
  • your email address;
  • your phone number.

 Information we collect about you. Each time you visit our site or interact with the emails we send you, we may automatically collect the following information:

  • technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform;
  • information about your visit, including the URL clickstream to, through and from our site (including date and time); pages, resources and/or products you viewed or searched for; page response times, errors, length of visits to certain pages, page interaction, and methods used to browse away from the page;
  • information about your interaction with our emails, including whether you have opened the email, the number of times the email is accessed, and your interaction.

Information we receive from other sources. We may receive information about you if you use any of the other sites we or our group companies operate or the other services we provide.

Uses made of the information

We use information held about you in the following ways (the following lists are not exhaustive):

Information you give to us. We will use this information:

  • to enable you to access the content and functions available via the site, provide you with any products and services you request, and carry out our obligations arising from any contracts entered into between you and us;
  • to provide you with information about other resources, materials, goods and services we offer that are similar to those that you have already accessed, purchased or enquired about or that we feel may interest you;
  • to carry out market research, analysis and profiling;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site;
  • to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about content, goods or services that may interest you or them.

Information from other sources. We may combine this information with information you give us and information we collect about you.  We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group as defined in section 1159 of the Companies Act 2006.

We may also disclose your information to third parties:

In the event we sell or buy any business or assets, in which case we may disclose your personal information to the prospective buyer or seller of such business or assets.

If Packexe Ltd, or substantially all of its assets, are acquired by a third party, in which case personal information held by it will be part of the transferred assets.

If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Packexe Ltd, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Security and storage of personal information

We are committed to protecting the security of your personal information.  We store your personal information on computer systems with limited access, which are located in controlled facilities.

Your personal information may be transferred to and stored at a destination outside the European Economic Area (EEA).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure your personal information is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk.  Once we have received your information, will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal information for marketing purposes and if you wish to do this, please email us at info@packexe.co.uk. or contact us using the contact details under further information at the end of this privacy policy.

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

If you have a complaint you may register it by contacting us using the details listed under further information at the end of this privacy policy.  We will acknowledge your complaint within 5 working days and respond in full within 20 working days.  In addition, you have the right to complain to the ICO by visiting their site at http://ico.org.uk/, or by telephoning 0303 123 1113, or by post at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Cookies

Our site uses cookies to distinguish you from other users of our site.  This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

A cookie is a small file which is stored on your computer or mobile device when you visit a site. Our site requires cookies to help the site function properly, improve the site appearance and user experience by tracking your visits and usage statistics.  The cookie contains merely a unique number and therefore no personal information.  The cookie cannot be used to identify you on sites of third parties.

It is possible to configure your web browser to refuse cookies or to be informed if a cookie is set. We refer you to the manual of your web browser.  If you have cookies disabled in your browser you may still be able to use our site but may find that certain features of the site do not function.

For further information on cookies and to find out about how to delete or manage cookies, please visit http://www.allaboutcookies.org.  The cookies we use on our site include:

Google Analytics _ga _utma
These cookies allow us to collect information about how visitors use the site.  The cookies collect information in an anonymous form, including the number of visitors to the site, where the visitors have come to the site from and the pages they visited.  Follow this link for an overview of privacy at Google https://privacy.google.com/

Google AdWords
These cookies allow us to advertise on third party sites (including Google) to previous visitors to our site.  It could mean that we advertise to previous visitors who have not completed a task on our site, for example using the contact form to make an enquiry.  This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.  Third party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Packexe site.  Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Changes to our privacy policy

We may make changes to this privacy policy from time to time.  Please check this page regularly to see our most up to date policy.  We will tell you about any changes to this privacy policy by showing the date of the changes in the “last updated” section below.

Last updated: 22 May 2018

 

Further information

If you have questions regarding this privacy policy, please contact us by email to info@packnmove.co.uk

or by writing to:

Data Enquiries
Packexe Ltd
9-13 Marsh Green Road North
Marsh Barton
Exeter
EX2 8NY