Terms & Conditions

Please read the following carefully. By using this website the "user" or "you" agree to the following terms of use.

Shopping with PacknMove.co.uk 

You can order products

  1. on this website or,
  2. by telephoning,
  3. by faxing or, 
  4. by post. 

If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details.


Our prices are shown on PacknMove.co.uk.

We try to make sure that the prices on our website are accurate however, we will need to validate the price before we process your order. We also aim only to display items which are in stock and can be dispatched quickly. If we are unable to supply a particular item that you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. We may offer a replacement or upgraded item as a replacement, but if this is not to your satisfaction, you may cancel your order and we will refund any money you have paid. 

You will be able to select your delivery options and costs before you submit your credit card details. For more information about our delivery charges click here. If you order offline you will be notified of delivery costs.


You can pay by any Visa, MasterCard, Delta, Switch, Solo or JCB card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted. For more details please click here.

You may also pay by cheque or postal order. For more details see how to order. 

The prices displayed on our web site are in British pounds.

We currently debit money from your account the same day as completing and dispatching your order.


We ordinarily deliver goods to mainland UK destinations. For delivery outside this area, please contact us.

We aim to deliver goods to mainland UK destinations within 3 working days in most circumstances. Specific delivery times are dependant on the method selected within our site.

Orders sent will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order. If there is not somebody present at the time of delivery, the courier company will leave their contact details so you can arrange another delivery time.

We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by email or telephone. We will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid. 


We endeavour to supply only the highest quality products and believe you will be delighted with your products from PacknMove.co.uk. However, if you are unhappy with the product in anyway you may ask for a full refund of the product less the cost of the return carriage, or exchange them within 7 days of receipt. You will then need to return the goods following the steps outlined below. We aim to keep the process as simple as possible.

The product must be returned in its original condition. We will arrange for the return of the goods, but we will charge you for the costs involved, unless the product is faulty. This charge also applies if you ask for an exchange. If this happens, please contact us first and we will let you know when to expect collection.

We are not able to provides refunds on items that are made to measure unless they are faulty.

Our Customer Service team will be happy to help you if you have any queries. You can email us at info@PacknMove.co.uk or telephone us on 01392 438191 .

PacknMove.co.uk Returns
9-13 Marsh Green Road
United Kingdom

Our responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data, consequential loss in circumstances which are beyond our control.<<

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from PacknMove.co.uk 

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Links to other websites and services

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.


We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Copyright / Trademarks / Data Protection

All content included on this site including but not limited to web site design, text, graphics, audio clips, visual clips, logos, and the selection and arrangement thereof are the property of The Packaging Company (Exeter) Limited (Copyright © 2004, The Packaging Company Limited) or its suppliers and are protected by UK and international copyright laws. All software used on this site is the property of The Packaging Company (Exeter) Ltd or its software suppliers and is protected by UK and international copyright laws. 

You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

We will use the information you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

We do not sell, trade or rent your personal information to other companies.